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Project Communications
- by Donald Horsburgh
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in Blog
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Ever been involved in a project where there has been no clear understanding of the project’s outcome? A project where the vision has not been clearly articulated. A project perhaps where the life cycle and the business benefits have not been documented. I would imagine a few of you have been in that situation - I certainly have.
To avoid such situations, it is key that communications are firstly planned and secondly managed during the life cycle of the project. The best tool for this is a carefully crafted communications plan.
A good communication plan will minimize confusion and ensure that the right recipients get the right message at the right time. The plan will include the following
• Identification of the stakeholders (the whom)
• Identification of their expectations (the why)
• Type of communication required to satisfy the stakeholders expectations and keep them informed (the what)
• Agreement on the frequency of the communications to the stake holders (the when)
• The medium used to communicate with, email, documentation, face to face etc (the how)
• Agreement on who will create and distribute the communication (the who)
Creating and agreeing with stakeholders the communication plan will greatly improve the potential for success in any project.